Terms and Conditions
Clients/USA: Canna Companion currently only ships within the United States. Orders received Monday through Friday before 10:00 AM PT will usually ship the same day. Orders received after 10:00 AM PT ship the next business day. Our shipping department and customer service center are closed on weekends and federal holidays. Your order will be delivered by your chosen service. You will receive a tracking number via the email provided the day your order ships. Please contact us if you do not receive this email within two business days of placing your order. Our shipping procedures are fully integrated with the address for delivery and your selection of shipping options at check-out.
Veterinarians/Dealers: Shipping to the 48 contiguous states is FOB from Monroe Washington by commercial freight carrier and shall be billed based on weight. The shipping cost is determined by the shipping companies, though we strive to get the best pricing we can for shipping on each order. Orders in excess of $1,000.00 are shipping prepaid in the 48 contiguous states. Alaska and Hawaii will be billed by weight and shipped based on your choice of carriers.
We accept major credit cards, debit cards, certified checks or money orders. Terms for qualified OAC Veterinarians and Dealers is Net 30. Any transactions made on this site will appear on your bank statement originating from Canna Companion.
Wholesale Partners receive their price break via a uniquely-created discount that is applied to the account. Wholesalers must be logged in to receive the discount.
Only one discount code may be applied to an order at a time.
Invoices outstanding beyond Net 30 are calculated at a rate of 5% interest per month on any outstanding balance. We reserve the right to or to not extend credit and/or payment terms and reserve the right to cancel credit and/or payment terms at any time on a case by case basis. Prompt payment for your purchase orders within the timelines providing credit and/or payment terms is greatly appreciated.
We take pride in producing a high quality product for your companion animal and great care is taken in getting products to you in “new” condition. We sometimes make mistakes; when that happens, we want to know about it. Canna Companion considers each return request thoughtfully and on a case-by-case basis. Generally, customers, for any reason, may request within 30 days after ship date and Canna Companion will provide a return shipping label. Contact us directly to get started.
To our Wholesale and Distribution clients: We strive to only send you product that has a minimum of 8 months before expiration. If we have issued you product that has less than 8 months prior to expiration, an exchange of product or return for credit will be performed (without any restock fees) provided the wholesale client notifies Canna Companion within 14 days of receipt of product.
We will review your return request, and if approved, email you a return shipping label which contains a Return Merchandise Authorization (RMA) number.
Alternatively, you may contact customer service for a RMA number if you refuse the order from the carrier or write “return to sender” on the unopened package.
Refunds are considered on a case-by-case basis and are subject to a restocking fee (up to 20%). All returned products are inspected before any determination for a refund is made. Returned products are not eligible for refund if they have either been:
- no longer in their original packaging;
- received without notifying Customer Service or Canna Companion representative;
- deemed incapable of being re-sold in “new” condition;
- missing RMA number; or
- postmarked and shipped outside 42 days after order ship date.
Regardless of the reason or nature of the return, you must obtain a RMA number from Customer Service. Returns received without the RMA number are not eligible for a refund.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
How do we protect visitor information?
Our website uses an SSL certificate to provide a secure experience for all. No sensitive information is stored on our website at this time.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies some website features will be disabled, including Webpage efficiency, however ordering capabilities are not affected.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. To review these policies please go to please go to Google Support.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We and third-party vendors, e.g. Google, use first and third-party cookies or other third-party identifiers, to compile data regarding user interactions with ad impressions and other ad service functions relating to our website. Examples of such cookies are Google Analytics and DoubleClick.
Users can set preferences for how Google advertises to you using Google Ad Settings page. Alternatively, you can opt out by visiting Network Advertising Initiative opt-out page or permanently using Google Analytics opt-out browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users are able to change their personal information:
- By logging in to their account
How does our site handle “do not track” signals?
We don’t honor “do not track” signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because:
It is not compatible with Google Analytics.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email.
We also agree to the individual redress principle, which requires individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM and we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.