Terms and Conditions

SHIPPING

Clients/USA: Canna Companion currently can only ship within the 50 United States, this includes Washington DC. Orders received Monday through Friday before 11:00 AM PT will usually ship the same day. Orders received after 11:00 AM Pacific Time will ship the next business day. Our shipping department and customer service center are closed on weekends and federal holidays. Your order will be delivered by your chosen service. You will receive a tracking number via the email provided on the day your order ships. Please contact us if you do not receive this email within two business days of placing your order. Our shipping procedures are fully integrated with the address for delivery and your selection of shipping options at check-out.

If your order has not been received within the carrier’s estimated delivery time it is the customer’s responsibility to contact the carrier and report the issue. Carrier and tracking information can be found on your order confirmation and shipping notification emails. We ship directly to the address as it was input by the customer at check out. Please make sure your address is correct to avoid order delays and carrier fees for address change.

*Note: Shipping is from our warehouse in Washington state. Carriers calculate transit times beginning the day after the package is in their possession; shipping day 1 is the day after fulfillment. USPS and UPS do not guarantee on time delivery and will not reimburse for delivery days beyond their estimated time frame. Carriers will replace mis-delivered, lost or damaged packages. Both UPS and USPS carriers have GPS tracking for location of delivery. Shipping carrier’s insurance does not extend to stolen packages. It is the customer’s sole responsibility to monitor tracking closely and report issues to the carrier first. Orders reported as not received more than 20 days after delivery are not eligible for replacement.

USPS will deliver Monday – Saturday in most areas. USPS will not deliver on Sunday or federal holidays. Claims can be started as early as 15 days after expected delivery but must be filed within 60 days. After 60 days all claims are denied by USPS and tracking proof is no longer available in their system.

UPS will deliver Monday – Friday. No weekends and only select holidays. Claims must be filed within 60 days of scheduled delivery. After 60 days all claims are denied by UPS and tracking proof is no longer available in their system.

Claims and Proof of Damage or Partial Loss of Contents:

The customer understands and agrees to retain all damaged packaging and contents until the claim is resolved, unless otherwise directed by a representative of Canna Companion. If you have received notification of loss or damage by the United States Postal Service (USPS), you will be required to bring the item, packaging and all contents, to your local Post Office for inspection. United Postal Service (UPS) may request a pickup from your location for inspection. USPS or UPS will deny claims for damage and loss if no physical proof is submitted. Photographs are helpful to start the claims process. We appreciate customer support while we work with the carriers to resolve claims or other issues. We strive to ensure our customers are taken care of and their pets receive quality supplements.

Veterinarians/Wholesale: Shipping to the 48 contiguous states is FOB from Monroe Washington by commercial freight carrier and shall be billed based on weight. The shipping cost is determined by the shipping companies, though we strive to get the best pricing we can for shipping on each order. Orders in excess of $1,000.00 are shipping prepaid in the 48 contiguous states. Alaska and Hawaii will be billed by weight and shipped based on your choice of carriers.

PAYMENT

We accept major credit cards, debit cards, certified checks or money orders. Terms for qualified OAC Veterinarians and Dealers is Net 30. Any transactions made on this site will appear on your bank statement originating from Canna Companion.

Wholesale Partners receive their price break via a uniquely-created discount code that is assigned to the account. Wholesalers must be logged in to use the discount and are responsible for ensuring their discount code is applied to orders. Retroactive discounts are not possible on fulfilled and shipped orders. Orders without discount codes can be canceled prior to fulfillment.

Only one discount code may be applied to an order at a time.

Invoices outstanding beyond Net 30 are calculated at a rate of 4% interest per month on any outstanding balance. Invoices are considered late and 4% fee added if payment is received 3 days after the due date. We reserve the right to or not to extend credit and/or payment terms and reserve the right to cancel credit and/or payment terms at any time on a case by case basis. Prompt payment for your purchase orders within the timelines providing credit and/or payment terms is greatly appreciated.

PRODUCT RETURNS

We take pride in producing a high quality product for your companion animal and great care is taken in getting products to you in “new” condition. We sometimes make mistakes; when that happens, we want to know about it. Canna Companion considers each return request thoughtfully and on a case-by-case basis. Generally, customers, for any reason, may request a return of unopened product within 30 days of ship date.  Contact us directly to get started.

We will review your return request, and if approved, issue a Return Merchandise Authorization (RMA) number.  Alternatively, you may refuse the order from the carrier or write “return to sender” on the unopened package. Please note, all returns are subject to a 20% restocking fee.

Refunds are considered on a case-by-case basis and are subject to a 20% restocking fee. All returned products are inspected by Quality Control before any determination for a refund is made. Returned products may not be eligible for refund for any of the following reasons:

  • Bottle or Jar has been opened;
  • No longer in original packaging;
  • Received without notifying Customer Service or a Canna Companion representative;
  • Deemed incapable of being re-sold in “new” condition;
  • Missing RMA number or not marked as “Return To Sender”;
  • Postmarked and shipped more than 42 days after order ship date.

Regardless of the reason or nature of the return, you must obtain a RMA number from Customer Service. Returns received without the RMA number are not eligible for a refund.

To our Wholesale and Distribution clients: We strive to only send you products that have a minimum of 8 months before expiration. If we have issued you product that has less than 8 months prior to expiration, an exchange of product or return for credit will be performed (without any restock fees) provided the wholesale client notifies Canna Companion within 14 days of receipt of product.

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.

How do we protect visitor information?

Our website uses an SSL certificate to provide a secure experience for all. No sensitive information is stored on our website at this time.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies some website features will be disabled, including Webpage efficiency, however ordering capabilities are not affected.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. To review these policies please go to please go to Google Support.

We use Google AdSense Advertising on our website. As a third party vendor, Google uses cookies to serve ads on our site. Google’s use of DART cookies enables it to serve ads to our users based on their visits to websites. Users may opt out of the use of DART cookies by visiting the ads and their network privacy policies.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We and third-party vendors, e.g. Google, use first and third-party cookies or other third-party identifiers, to compile data regarding user interactions with ad impressions and other ad service functions relating to our website. Examples of such cookies are Google Analytics and DoubleClick.

Opting Out

Users can set preferences for how Google advertises to you using Google Ad Settings page. Alternatively, you can opt out by visiting Network Advertising Initiative opt-out page or permanently using Google Analytics opt-out browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States who operates websites that collect personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected, those individuals with whom it is being shared, and to comply with this policy. For more information please visit: Consumer Federation of California Education Foundation.

According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By logging in to their account

How does our site handle “do not track” signals?

We don’t honor “do not track” signals and do not track, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honor them because:
It is not compatible with Google Analytics.

Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify the users via email.

We also agree to the individual redress principle, which requires individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
To be in accordance with CANSPAM and we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at customerservice@cannacompanion.com and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Website: https://cannacompanionusa.com/
Canna Companion
16212 Bothell-Everett Hwy, Ste F
PMB 315
Mill Creek, WA 98012
customerservice@cannacompanion.com
Page Last Updated: 08/27/2024