Ask Away!

Your pets are family, and we know how important it is to make the right decisions for your loved ones. Canna Companion CBD products are carefully formulated to optimize wellness for your pets.

Here are some of our most frequently asked questions. If you have additional questions, our customer service team would love to speak to you or help you schedule a ​​consultation with a veterinary professional.


  • What is Canna Companion?

    Canna Companion organic CBD products are formulated with whole plant hemp extracts, providing the best wellness products for your pets. The natural compounds like CBD and THC, minerals, fatty acids, and other components of the hemp plant work together synergistically to create what is called the “entourage effect.” These effects help boost interaction between the compounds and your pet’s natural cannabis receptor system, which serves the primary purpose of promoting balance in the body. 


    Learn more about our organic ingredients!

    CannabinoidsCBD   THC   CBG   CBC   CBN

    TerpenesGeraniol  Humulene  Limonene  Linalool  Myrcene

  • What is the difference between the CBD products?

    Canna Companion offers three different organic, hemp-based CBD oil and several capsule full-spectrum formulas, each with their own CBD:THC ratios, CBD:CBDA, minor cannabinoid and terpenoid profiles. All CBD products are free of pesticides and other harmful chemicals and are 3rd party tested for potency and harmful microbial content. Detailed product descriptions can be found on each product’s shopping page

  • How can Canna Companion's CBD products help my pet?

    Canna Companion CBD products provide natural support for the health and balance of your pet’s endocannabinoid system (ECS) through high quality cannabis for pets. The ECS is considered a homeostatic receptor system which listens to and corrects cellular stress signals.  When properly supported, the ECS encourages the normal function of the body, including but not limited to, the immunological, musculoskeletal and neurological systems.

  • How does Canna Companion compare to other CBD products?

    Canna Companion is the only NASC Sealed CBD pet supplement company who is also Pet Sustainability Accredited, uses pesticide-free hemp backed up with batch-associated COAs, and whose entire Customer Service and Consultations Departments are made up of veterinary professionals. When you contact Canna Companion, you only interact with veterinary professionals. Lastly, Canna Companion offers its products at highly competitive prices.

    Check out our dosing calculator!

  • Why don’t I see information on your website about my pet’s specific condition?

    Canna Companion CBD products are intended to support your pet’s endocannabinoid system. They are not intended for use in the cure, mitigation, treatment, or prevention of any disease or condition. Making these product claims in the marketplace establishes the product as a “drug” under section 201(g)(1)(B) of the Federal Food, Drug, and Cosmetic Act, for which the claims must be evaluated by the FDA.

    Never change prescription medications without consulting your veterinarian.

  • Can Canna Companion CBD products be taken with other medications/supplements?

    Yes. At labeled quantities, there are no known negative interactions between balanced CBD products and other supplements or veterinarian prescribed therapies. However, you should never change prescription medications without consulting your veterinarian. We welcome you to schedule a consultation with a veterinary professional to discuss your particular pet.

  • Can Canna Companion CBD products be used on young pets with no ailments as a preventative?

    Canna Companion pet CBD can be used in young pets who may need help remaining calm during training exercises. It is not intended for preventative means.

  • Are your pet CBD products organic?

    Canna Companion sources its hemp-based CBD for pets from facilities which use no pesticides, and tests all ingredients for purity and quality. Our ingredients are organic and we intend to have our products certified organic in 2024. 

    Sustainable practices are a priority in every aspect of our business. We are proud to partner with our suppliers to, where possible, ensure our materials are free of pesticides or chemical fertilizers; eco-friendly materials are used in the cultivation of hemp plants; and make use of recycled materials, including soy ink, in our packaging and marketing materials.

  • Will my pet get “high”?

    No, Canna Companion CBD products are  formulated by veterinarians who have taken an oath to protect your pet’s welfare. Although there is an extremely small amount of THC in the formulations, it is substantially below the threshold where a euphoric effect could result in a pet.  In addition, Canna Companion CBD products are formulated to provide a CBD:THC ratio >2:1 which means CBD helps keep in check any undesirable THC effects.

  • Can my pet overdose on CBD? How much would it take?

    Depending upon the size/weight, species, and individual response to cannabis-based compounds of your pet, it is possible for overdoses to occur. If more than the daily recommended amount was ingested, the pet may be lethargic and / or in-coordinated for several hours. There are no known long term effects of cannabis for pets. Please contact our veterinary professionals or your veterinarian if you have concerns about an overdose in your pet.

  • What makes Canna Companion different from the other CBD or hemp-based pet supplements?

    Canna Companion CBD products are a complete cannabis pet product that contains multiple cannabinoids & terpenes in order to provide the most benefit for your pet. Research into the endocannabinoid system (ECS) indicates best results are achieved when the various compounds are allowed to work together in synergy, creating an “entourage effect.” 


    Canna Companion CBD products maintain ranges of CBD:THC ratios and terpene profiles within a given formulation that help to enhance the benefits of the cannabis plant while minimizing risks of adverse reactions.

    Similarly, minor alterations are made in minor cannabinoids and terpene profiles, and the combined effect on the ECS allows our overall milligram/compound to remain low.

    Because the ECS is provided with compounds in ratios and quantities it prefers, at low milligram / compound, we are able to achieve ideal support for your pet with no known liver stress reported in nearly two decades. The end result is happier, healthier pets with improved quality of life and an even stronger bond with your beloved friend.

  • How long until it takes effect?

    Initial effects of CBD in pets can be seen within the first 5 days with more typically seen around 2 weeks. The reason for this time frame is the body needs to create and activate cannabis receptors where needed in the body as well as individual variation. Please review the information in our administration guidelines chart.

  • What happens if I miss a day/week/month of Canna Companion CBD for my pet?

    The potential for beneficial results will be interrupted and diminished. This interruption or diminishment of response can be seen after a single dose is missed or after 3 days without supplementation, depending on the individual pet. Please adhere to the administration guidelines for maximum benefit.  It is not necessary to ‘double up’ on a missed dose; resume normal administration during your pet’s next regular administration.

  • What is the expiry term on pet CBD products?

    Canna Companion CBD products have shelf lives of 3 years. Please check the printed expiration date on the back label of your package.

  • Can I still use it after the expiration date?

    It’s not recommended to use expired cannabis for pets as the active ingredients may have a diminished beneficial capacity due to potential potency loss.

  • How can I measure results?

    Results will vary and are dependent upon your pet’s specific needs. Some examples of measurable results from hemp oil for pets are improved mobility, calmer demeanor, and normal daily activities. Please review our Benefits of CBD for Animals for more information.

  • What ages are too young or too old to use CBD for pets?

    There are no known age restrictions on pet CBD; however the endocannabinoid system rarely needs support in juveniles. Schedule a complimentary consultation with a licensed veterinary professional to discuss your pet’s wellness.

  • What will happen if I give a higher amount of pet CBD than recommended?

    The limiting adverse effects of Canna Companion CBD products are lethargy and incoordination (secondary to CBD’s effect on neurological tissue) and softer stool with increased GI transit time (due to hemp’s natural fiber content).

    If your pet is not responding as desired to the recommended amount, more can be administered provided your pet is not exhibiting adverse effects. 

    We will be happy to help you tailor your pet’s cannabis regimen anytime. Schedule consultation with a veterinary professional

  • Are there special cases where CBD should not be used?

    No. If you or your pets’ veterinarian has any questions regarding specific uses of CBD for pets, we will be happy to put you in touch with one of our doctors. Canna Companion has and always will offer free veterinary consultations to pet parents and veterinarians alike


  • Do you provide a product Certificate of Analysis (COA)?

    Canna Companion believes in quality and transparency. All pet cannabis products are third-party tested. Please contact customer service to request a copy of a generic COAs or click here to view a lot-specific COA. 

  • What is a Certificate of Analysis (COA)?

    Certificates of Analysis are test results from third-party companies proving that the products contain what is stated on the label and that they are safe for use. These tests are not a requirement for hemp manufacturers, but we believe our customers have the right to know what is in their products. 

    Interestingly enough, products containing the same amount of cannabis may have different cannabinoid profiles. Canna Companion full-spectrum pet hemp products contain potentially hundreds of different plant compounds that work together for a more effective natural product. 

    We have very high standards for our products and COAs help us maintain both internal and external transparency.

  • Do you test your pet CBD for residual alkanes, alcohols, or microbials?

    Yes. Canna Companion tests raw materials, in-process materials, and finished batches for residual solvents and microbials. Read our blog to learn more about Canna Companion’s Testing SOPs.

  • What about pesticides, herbicides, and heavy metal testing on COAs?

    Yes, Canna Companion’s quality control (QC) team has approved third party laboratories to test our raw materials for pesticides and heavy metals before we release them into the production stream.

    As an organization founded by veterinary professionals, there are far too many cases of these chemicals causing harm to the small body of a feline or canine. We believe it is important to have all of our pet products third-party tested to detect any traces of pesticides and heavy metals.

    Contact customer service for a copy of the COA for your Canna Companion product.

  • Can my pet benefit from small amounts of cannabinoids like CBD and terpenes in Canna Companion pet hemp?

    We are fortunate that the endocannabinoid system does not require large amounts of cannabinoids like CBD, terpenoids or their myriad of complexes, in order to interact with the mammalian body. CBD administration is definitely a case of less is more, and this concept really stands out when the entourage effect is utilized.


  • What is your shipping policy?

    Canna Companion currently only ships within the United States, excluding Idaho who passed a bill in Fall 2022 prohibiting the sales of all cannabis products, including federally legal hemp and hemp-derived CBD. 

    We strive for timely order processing and delivery. Orders received Monday through Friday before 10:00 AM PST will typically ship the same day.

    Our shipping department is closed on weekends and federal holidays. We provide tracking information for all customers and additional shipping services for Veterinarians and dealers. 

    You can view our full shipping policies here.

  • What is your payment process?

    We accept all major credit cards, debit cards, certified checks, or money orders. We also offer Sezzle buy now-pay later and Seal Subscription services. Only one discount code may be applied per transaction. Wholesale partners must be logged in to receive their unique discount. 

    You can view our payment policies here.

  • What is your return policy?

    We pride ourselves on producing high-quality pet cannabis products. If you receive a product that does not meet our standards, please contact us directly. Returns are considered on a case-by-case basis. 

    You can view our return policies here.


  • How can I get a copy of my payment receipt?

    You will receive a copy of your payment receipt in an email after you place your order. You can view your order history by going here and logging into your account.

  • How do I change my account information?

    You can log in and change your account information by visiting your account page.

  • What do I do if I forget my password?

    Visit the login page and click on the ‘Forgot your password?’ link above the ‘Sign In’ button. Enter the email you used to register. You will receive a password reset email and will be able to log in with the e-mail address you used to create the account.

  • I submitted a request to reset my password but didn’t receive an email with instructions. What should I do?

    At times there can be issues delivering emails. First, try checking your spam or similar folder for your password recovery email. If that doesn’t work, contact us and we’ll help you out.


  • Is Canna Companion a marijuana business?

    No, federal and state agencies recognize Canna Companion as a hemp pet supplement company. In fact, our Washington business license explicitly acknowledges we are not a marijuana business.

    Marijuana is defined in the Washington Uniform Controlled Substances Act as:

    “Marijuana” or “marihuana” means all parts of the plant Cannabis, whether growing or not, with a THC concentration greater than 0.3 percent on a dry weight basis; the seeds thereof; the resin extracted from any part of the plant; and every compound, manufacture, salt, derivative, mixture, or preparation of the plant, its seeds or resin. The term does not include the mature stalks of the plant, fiber produced from the stalks, oil or cake made from the seeds of the plant, any other compound, manufacture, salt, derivative, mixture, or preparation of the mature stalks (except the resin extracted therefrom), fiber, oil, or cake, or the sterilized seed of the plant which is incapable of germination.

    Canna Companion products, a pet supplement with a THC concentration below 0.3% and derived from hemp.  Therefore, Washington State Liquor and Cannabis Board neither requires Canna Companion to register as a marijuana-related business nor do Canna Companion products need to be registered on the list of approved marijuana products.

  • How is Canna Companion legal?

    Canna Companion products are legal because they use lawfully-sourced domestic hemp in our cannabis pet products as defined by the 2018 Farm Bill: “the plant Cannabis sativa L. and any part of that plant, including the seeds thereof and all derivatives, extracts, cannabinoids, isomers, acids, salts, and salts of isomers, whether growing or not, with a delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis.”

  • Are hemp and CBD the same thing?

    No. Hemp is essentially defined as cannabis plants and their derivatives containing <0.3% THC, while CBD is a type of cannabinoid found in hemp and marijuana (cannabis) plants, but not the plant itself. Similarly THC, terpenes, and other plant compounds found in Canna Companion products are also derivatives of hemp.

  • How can I tell the difference between legal hemp and potentially illegal CBD products?

    Learn to read product labels that should use verbiage consistent with FDA guidelines, and not mention CBD or cannabidiol.

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Mailing Address Only:

Canna Companion
16212 Bothell-Everett Hwy, Ste F
PMB 315
Mill Creek, WA 98012

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